Terms of Service

Effective Date: June 15, 2026

1. Acceptance of Terms

By accessing or using the Nexa Leads website (www.nexaleads.net), any related subdomain, landing page, web form, API, call-routing platform, or any other service operated by Nexa Leads (collectively, the "Services"), you ("you" or "User") agree to be bound by these Terms of Service ("Terms"). If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree to every provision of these Terms, you may not use the Services.

These Terms apply to all Users of the Services, including: (a) Consumers — individuals who submit service inquiries, call tracked phone numbers, or fill out web forms; (b) Publishers — affiliates, website operators, and marketing partners who generate and deliver leads or calls to the Network; and (c) Buyers/Advertisers — home-service businesses and aggregators who purchase leads or calls through the Network.

2. Description of the Services

Nexa Leads operates a performance-based pay-per-call and lead-generation affiliate network (the "Network"). The Network connects publishers who generate consumer interest in home-services categories (including HVAC, plumbing, roofing, electrical, appliance repair, garage doors, locksmith, and pest control) with buyers who seek to purchase qualified inbound phone calls and lead submissions. The Services include, without limitation:

Call tracking, routing, and recording infrastructure;
Landing pages and web forms for consumer lead capture;
A platform dashboard for publishers and buyers to view performance metrics, call recordings, and billing activity;
APIs and postback integrations for lead delivery and reporting;
Fraud detection, quality scoring, and compliance monitoring systems.

Nexa Leads is a technology platform and marketplace; it is not a licensed contractor, law firm, insurance agency, financial advisor, medical provider, or home-service provider. Nexa Leads does not perform or arrange the underlying services that consumers request through the Network — it facilitates the connection between consumers and the buyers who may fulfill those requests.

3. Eligibility

By using the Services, you represent and warrant that:

You are at least 18 years of age (or the age of majority in your jurisdiction);
If you are a publisher or buyer, you are legally capable of entering into binding contracts and your use of the Services is for legitimate business purposes;
You have not been previously suspended or removed from the Services;
Your use of the Services does not violate any applicable law, regulation, or industry code.

4. Consumer Acknowledgment

If you are a consumer submitting a service inquiry through the Network, you acknowledge that:

You are providing your information voluntarily and consent to being contacted by the buyer matched to your inquiry via telephone, email, or SMS — including by automated means if you have provided prior express written consent where required by the TCPA.
The buyer who contacts you is an independent third party; Nexa Leads is not responsible for the services they perform, the prices they quote, or the quality of their work.
Any dispute regarding services rendered by a buyer must be resolved directly with that buyer.
You may revoke consent to be contacted at any time by informing the caller, contacting the buyer directly, or contacting Nexa Leads at Nexaleads.co@gmail.com.

5. Publisher Obligations

Publishers who participate in the Network agree to the following obligations:

Accurate marketing: all advertisements, landing pages, and creatives must accurately represent the services being offered and must not mislead consumers as to the nature, price, or availability of any service.
TCPA compliance: publishers must ensure that all consumer-facing web forms and call flows include clear and conspicuous disclosure that the consumer will be contacted by a home-services professional and, where applicable, obtains prior express written consent compliant with the TCPA for telemarketing calls and texts. Publishers must maintain records of consumer consent for at least four (4) years.
No incentivized traffic: publishers shall not offer incentives, rewards, sweepstakes entries, or compensation in exchange for form submissions or calls. Co-registration leads are expressly prohibited.
No auto-dialed or robocall traffic: publishers shall not use auto-dialers, prerecorded messages, or artificial-voice calls to generate traffic for the Network.
No spyware or malware: publishers shall not use any software, script, or technique that hijacks browser sessions, injects code, or otherwise interferes with a consumer's device without their knowledge and consent.
No brand bidding: unless expressly authorized in writing, publishers shall not bid on Nexa Leads' branded keywords or the branded keywords of any buyer in the Network for paid search campaigns.
Data security: publishers shall implement reasonable security measures to protect any consumer data they collect before transmitting it to Nexa Leads.

6. Buyer / Advertiser Obligations

Buyers and advertisers who purchase leads or calls through the Network agree to the following obligations:

Timely response: buyers shall contact consumers promptly after receiving a lead or call. Leads left uncontacted for more than 24 hours may be subject to return or chargeback at Nexa Leads' discretion.
TCPA compliance: buyers shall only contact consumers using methods for which the consumer has provided prior express written consent. Buyers must maintain an internal do-not-call list, honor opt-out requests immediately, and maintain records of consent and opt-outs for at least four (4) years.
Licensed and insured: buyers representing home-service providers represent and warrant that they hold all required state and local licenses, permits, and insurance coverage to perform the services they advertise.
No harassment: buyers shall not engage in harassing, abusive, or excessive contact with consumers. A lead is considered burned after three contact attempts without a consumer response, and the buyer shall cease further contact.
Service-level compliance: buyers shall deliver the service the consumer requested at a professional standard of quality and shall not engage in bait-and-switch tactics, hidden fees, or deceptive pricing.
Confidentiality: buyers shall treat all lead and call data as confidential and shall not resell, transfer, or share consumer information with third parties unrelated to the fulfillment of the consumer's request.

7. Lead and Call Quality Standards

Nexa Leads applies automated and manual quality checks to every lead and call delivered through the Network. The following content and conduct is strictly prohibited:

Fraudulent submissions, including fake names, fake phone numbers, or test submissions;
Duplicate leads (same consumer submitted multiple times within 30 days for the same vertical and geographic area);
Leads from consumers who did not affirmatively request to be contacted;
Calls generated through auto-dialers, robocalls, or prerecorded messages without proper TCPA consent;
Incentivized or co-registration leads;
"Spam" form fills or calls generated by bots or automated scripts;
Misrepresented consumer intent — e.g., a consumer expressing interest in plumbing routed to an HVAC buyer;
Calls under a minimum duration threshold (typically 30 seconds) unless the consumer affirmatively states they are not interested.

Nexa Leads reserves the right to reject, return, or withhold payment for any lead or call that violates these quality standards, as determined in its sole reasonable discretion.

8. Payment Terms

8.1 Publishers

Publishers earn revenue based on qualified calls and leads delivered to buyers, as defined in their individual publisher agreement or insertion order. Payment is made on a net-30 basis unless otherwise agreed in writing. Publishers must submit accurate payment information and a valid W-9 or W-8BEN form before any payment is issued. Nexa Leads reserves the right to place a payment hold on publisher accounts where fraud, chargebacks, or quality issues are under investigation.

8.2 Buyers

Buyers are invoiced according to the pricing and billing terms specified in their insertion order or platform agreement. Unless otherwise agreed, payment is due net-15 from the invoice date. Late payments accrue interest at 1.5% per month (or the maximum rate permitted by law). Nexa Leads reserves the right to suspend lead delivery for any buyer with an overdue balance. All deposits and prepayments are non-refundable except as expressly stated in a signed agreement.

8.3 Chargebacks and Disputes

Buyers may dispute a lead or call within 72 hours of delivery by submitting a dispute through the platform dashboard or by emailing Nexaleads.co@gmail.com with the lead ID or call record ID and the reason for the dispute. Valid grounds for dispute include: incorrect geographic area, wrong service vertical, provable fraud, disconnected phone number, or clear TCPA non-compliance. Nexa Leads will review the dispute and issue a credit, return, or denial within five (5) business days. Disputes submitted after 72 hours are not eligible for credit unless a longer dispute window is stated in the buyer's insertion order.

9. Account Suspension and Termination

Nexa Leads may, in its sole discretion, suspend or terminate any User's access to the Services at any time for any of the following reasons:

Breach of these Terms or any supplemental agreement;
Fraud, chargeback abuse, or systematic quality failures;
TCPA or other regulatory violations;
Consumer complaints that Nexa Leads determines are credible and unresolved;
Failure to pay invoices when due;
Any conduct that Nexa Leads reasonably believes may expose it to legal liability or reputational harm.

Upon termination, all outstanding payment obligations survive and remain due. Publishers will be paid for qualified leads and calls delivered prior to termination, less any chargebacks or adjustments. Buyers remain responsible for all invoices for leads and calls delivered prior to termination. Nexa Leads may, at its option, delete or retain account data in accordance with its Privacy Policy and applicable law.

10. Intellectual Property

All content, trademarks, service marks, trade names, logos, domain names, software, technology, data compilations, and proprietary tools comprising the Services (collectively, "Nexa Leads IP") are owned by or licensed to Nexa Leads and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit Nexa Leads IP without our prior written consent. Nexa Leads grants Users a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for their intended purpose during the term of their account.

11. Disclaimers of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEXA LEADS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NEXA LEADS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THAT CALL ROUTING WILL BE FREE OF DROPS OR LATENCY; THAT LEADS OR CALLS WILL RESULT IN A SALE OR CONVERSION; OR THAT THE SERVICES WILL MEET ANY USER'S SPECIFIC REQUIREMENTS.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEXA LEADS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF NEXA LEADS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL NEXA LEADS' AGGREGATE LIABILITY TO ANY USER FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID TO OR BY THAT USER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) FIVE HUNDRED DOLLARS ($500). THE FOREGOING LIMITATIONS SHALL APPLY REGARDLESS OF WHETHER THE REMEDIES PROVIDED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above exclusions and limitations may not apply to you. In such jurisdictions, Nexa Leads' liability shall be limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Nexa Leads, its affiliates, and their respective officers, directors, employees, agents, and contractors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

Your use of or access to the Services;
Your violation of these Terms or any applicable law, regulation, or third-party right;
Your marketing, advertising, or call practices (if you are a publisher);
The services you provide or fail to provide to consumers (if you are a buyer);
Any claim that your content, data, or materials infringe the intellectual property rights of a third party;
Any TCPA, CAN-SPAM, or other regulatory violation arising from your actions or omissions.

Nexa Leads reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with Nexa Leads' defense of such claims.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within thirty (30) days, either party may pursue the matter in the state or federal courts located in Delaware. Each party irrevocably consents to the personal jurisdiction and venue of those courts and waives any objection based on improper venue or forum non conveniens.

TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.

15. Changes to These Terms

Nexa Leads reserves the right to modify or update these Terms at any time. Material changes will be communicated by posting the revised Terms on this page with a new "Effective Date," and — for registered publishers and buyers — by email to the address on file at least fourteen (14) days before the changes take effect. For consumers, continued use of the Services after the effective date of any changes constitutes acceptance of the revised Terms. Nexa Leads encourages all Users to review these Terms periodically.

16. Miscellaneous

Entire agreement: These Terms, together with any supplemental agreements, insertion orders, and policies referenced herein, constitute the entire agreement between you and Nexa Leads and supersede all prior understandings.

Severability: If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect, and the unenforceable provision shall be reformed to the minimum extent necessary to make it enforceable.

No waiver: Nexa Leads' failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms or any of your rights or obligations hereunder without Nexa Leads' prior written consent. Nexa Leads may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.

Force majeure: Nexa Leads shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, acts of war or terrorism, pandemics, labor disputes, telecommunications failures, or government action.

Relationship of the parties: Nexa Leads and its publishers and buyers are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

17. Contact Information

For questions about these Terms of Service, please contact us:

Email (general): Nexaleads.co@gmail.com
Email (billing / disputes): Nexaleads.co@gmail.com
Email (compliance / TCPA): Nexaleads.co@gmail.com
Phone: 0309-0830056