Frequently Asked Questions

Simple: you tell us what service you need, describe your project or problem, and we instantly match you with a licensed, vetted professional in your area. They reach out within 15 minutes to provide a free, no-obligation quote. You decide whether to move forward — there's no commitment until you say yes.

Yes. Every professional in our network is verified for a valid state license, passes a criminal background check, and holds liability insurance. We also monitor ongoing customer reviews — if a pro's rating drops below our standards, they're removed from the network.

HomeShield is completely free for homeowners. You pay nothing to get matched, receive quotes, or browse services. You only pay the professional directly if you choose to hire them for your project.

Most customers hear from a matched professional within 15 minutes. For emergency services (plumbing, HVAC, locksmith), response times are often even faster. We operate 24/7, including weekends and holidays.

HomeShield covers all 50 states — from major metro areas to small rural towns. Our network of professionals spans the entire country, so we can connect you wherever you are.

Your satisfaction is our priority. If you're unhappy with the work, contact us and we'll work with the professional to make it right. Our quality guarantee means we stand behind every match we make.

Many professionals offer warranties on parts and labor — this varies by service type and provider. You can discuss warranty terms directly with your matched professional before any work begins, so there are no surprises.

We cover 50+ service categories: Home Services (HVAC, plumbing, electrician, roofing, and more), Legal (personal injury, immigration, criminal defense), Insurance (auto, home, life, health), Financial (credit repair, loans, mortgage), Medical (Medicare, home care, SSDI), Auto (warranty, shipping, towing, rental), Travel (flights, hotels), and Telecom (TV/internet).

Yes — when you fill out the form, there's an optional field for preferred contact time. We'll coordinate with the professional to reach you when it's convenient, whether that's right away or at a scheduled time.

Absolutely. We take data privacy seriously. Your information is only shared with the matched professional so they can contact you about your project. We never sell or share your data with third parties for marketing purposes.

Our matching system considers your location, the service you need, the scope of your project, and your urgency. We pair you with a professional who specializes in exactly what you're looking for, is licensed in your state, and has strong customer ratings.

Yes — if you'd like to compare options, just let us know and we can connect you with additional professionals. Multiple quotes are always free and come with no obligation.